Privacy Policy

Last updated: May 15, 2026

Tokyo Coffee Tours (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to that information.

Tokyo Coffee Tours is owned and operated by Sean Wood in Adachi City, Tokyo, Japan.

1. Information We Collect

1.1 Information You Provide to Us We may collect information you provide directly when you:

  • Contact us by email

  • Send a booking enquiry

  • Make a reservation through our website or a third-party booking platform

  • Ask a question or request support

This may include:

  • Name

  • Email address

  • Phone number (optional)

  • Booking or enquiry details

  • Any other information you choose to share with us

1.2 Automatically Collected Information When you visit our website, we may automatically collect:

  • IP address

  • Browser type and device information

  • Pages viewed and time spent on the site

  • General location (city/region level)

  • Referring site or advertising source

This information is typically collected using cookies or analytics tools.

1.3 Information from Booking Partners & Payment Processors If you book a tour through our website widget or a partner service (such as Bókun, Viator, GetYourGuide, or Airbnb Experiences), they may share relevant booking information with us so we can operate the tour. All direct website payments are processed securely by third-party processors (such as Stripe). We do not directly collect or store your full credit card information on our servers. Their respective privacy policies apply to any information collected on their platforms.

2. How We Use Your Information

We may use your information to:

  • Respond to enquiries and requests

  • Provide confirmation, meeting point details, and instructions for tours

  • Operate and improve our services

  • Manage bookings and scheduling

  • Communicate important safety, weather (Rain Protocol), or logistical updates

  • Comply with legal or regulatory requirements

  • Carry out internal record-keeping

We do not sell or rent your personal information to third parties.

3. Sharing Your Information

We may share your information only when necessary:

  • With booking platforms (Bókun) and payment processors (Stripe) required to manage reservations and process transactions securely.

  • With trusted partners or locations on our route, only if necessary for specific dietary or accessibility accommodations.

  • With legal authorities if required by law.

All partners are expected to handle information responsibly and securely.

4. Cookies and Analytics

Our website may use cookies and analytics tools to:

  • Improve website performance

  • Understand how visitors use our site

  • Help us improve our service and content

You can block or delete cookies through your browser settings.

5. Data Storage and Security

We take reasonable steps to keep your information safe and protected. However, no online system is 100% secure. If you would like your information corrected or deleted, please contact us using the details below.

6. Your Rights

Depending on your location (including GDPR regulations for European guests), you may have rights to:

  • Request a copy of the personal information we hold about you

  • Ask us to correct inaccurate information

  • Ask us to delete your information (where legally allowed)

  • Withdraw consent to future communications

Contact us to exercise any of these rights.

7. External Websites

Our website may contain links to external pages, including:

  • Booking platforms

  • Partner sites

  • Social media pages

We are not responsible for the privacy practices of external websites. We recommend reviewing their policies separately.

8. Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with an updated date. Continuing to use our website after changes are published means you accept the revised policy.

9. Contact Us

For questions about this Privacy Policy or to request information removal, contact:

Sean Wood — Tokyo Coffee Tours